Platform rules

These Rules apply to all Qrbon users — venue owners, operators, couriers and shift managers. Compliance is a condition of access to the Service. Violations, depending on severity, may result in a warning, temporary feature restriction or permanent account suspension.

1. General principles

Qrbon is built on trust, transparency and professionalism. Every participant contributes to the quality and reputation of the platform.

2. Registration and identification

• One natural or legal person may register any number of venues within their plan, but only under their own legal entity;
• All registration data must be accurate, current and verifiable;
• Impersonating another person, company or official authority is prohibited;
• Sharing admin-account access with third parties without the owner's written consent is prohibited.

3. Menu and content

• Item descriptions must match reality (ingredients, weight, price);
• Goods prohibited in the venue's jurisdiction must not be listed (alcohol without licence, narcotics, weapons, counterfeit);
• Photos must belong to the venue or be properly licensed; using third-party photos without permission is prohibited;
• In KSA — SFDA labelling requirements for ingredients and allergens are mandatory.

4. Guest interactions

• The price in the QR storefront must match the price at service (except for clearly advertised promos);
• An accepted order should not be cancelled without a valid reason (stop-list, force-majeure);
• Preparation / delivery times shown in the storefront must be realistic;
• Conflicts are resolved politely; insulting a guest is grounds for suspension.

5. Operators and couriers

• Personal accounts — one staff member each;
• Transferring an account to another employee without updating the role is prohibited;
• A courier must close an order as “Delivered” only after actual hand-off to the guest;
• Shift financial reports are the venue owner's property; the staff member must address disputes via the owner.

6. Account security

• Do not share logins and passwords in open channels (WhatsApp, Telegram chats, unencrypted email);
• If compromise is suspected — reset the password via the admin immediately;
• Enable two-factor authentication (when available) for all roles with financial access.

7. Sanctions

Violations lead to: warning → temporary feature restriction (1–30 days) → venue suspension → permanent ban of the legal entity. Fraud, money-laundering or selling prohibited goods — immediate ban and disclosure to law enforcement.

8. Complaints and appeals

Submit complaints to [email protected] or via the admin widget. Review — up to 7 business days. Appeal against a suspension — within 14 days of the sanction.